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We strived to make the most complete, yet user-friendly website available to dealers.  Although we feel we have successfully done this there are always questions that may arise.  Below are a list of FAQs that may help you navigate The Network more smoothly.  If you have a question not listed below please contact us and we may post your question.

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▪  I am not a current CIADA Member.  Can I still use these services?
▪  How can I upgrade my account?
▪  How do I cancel my current Account?
▪  How do I add vehicle listings to The Network?
▪  How do I delete my inventory?
▪  How do I change my personal information?
▪  How do I change my password?
▪  Why can't I see pictures or prices?
▪  Can I have my vehicles upload automatically from my software?
▪  Is there a screen I can show my customer that doesn't list the wholesale price?
▪  Is there a phone number I can call for tech support?
▪  What happens at the end of my 30 day trial?

 

I am not a current CIADA Member.  Can I still use these services?

Yes you can.  We will just need proof that you are a car dealer by having you fax us your car dealer license.  You will also not be qualified for the CIADA discounted rate.  top

How can I upgrade my account?

If you decide to upgrade your account to a Premier Membership you will first need to log in with your username and password.  After that you will click on the Dealer Home link at the top.  Then click on Edit Account and select the option to Upgrade to Premier Membership.  top

How do I cancel my current Account?

You need to first log into your account.  After that you will click on the Dealer Home link at the top.  Then click on Edit Account and select the option to Cancel Account.  top

How do I add vehicle listings to The Network?

If you do not have a membership and use the One-Time Passes to list vehicles please Add a Credit First.  If you have a Premier Membership or have already added a credit you will do the following:

Log-in to your account.  Click on Dealer Home.  From the main screen of Dealer Home there is a link to Enter a New Vehicle.  You may also click on Vehicle Listings from the left menu.  From there you have the option to Enter a New Vehicle as well.  top

How do I delete my inventory?

If you need to manually delete a car from your network inventory, log-in to your account.  Click on Dealer Home.  From the main screen of Dealer Home, click on View Your Inventory.  Check the delete box next to the car you want to delete and hit the delete button at the bottom of your screen. 

If you use the K3 WebUpload, any changes that you make to Dealer Home will be overwritten the next time you are set to upload.  To delete a car in the K3 WebUpload, go to settings and click on the Vehicle Selection button.  Under the column Wholesale Network, click on the "X" next to the car you want to delete.  Click OK.  You will then want to right click on your K3 WebUpload icon at the bottom right hand corner of your screen and select send to website.  This will send your changes to the network before your next scheduled upload. top
 

How do I change my personal information?

To change your Dealership name, address, phone number, email, or contact name, log-in to your account.  Click on Dealer Home.  Click on the link Edit Information.  To change your billing information, follow the same steps to Dealer Home and click on the link Edit Billing Info. top

How do I change my password?

You need to first log-in to your account.  Click on the link Dealer Home at the top.  You will then click on the link  Edit Account and select the option Change Password. top
 

Why can't I see pictures or prices?

There are a couple of reasons for this.  One reason this may occur is that you are not logged in to view that information.  Use the sign in at the top of the page to log in and view the information.  If you are not a member then you will not be able to view that information until you sign up.  Another reason could simply be the dealer listing that vehicle does not have that information available.  If you click on that vehicle listing there will be a spot on the Detailed Vehicle Info screen for you to Contact that Dealer and ask for more information. 

If you are a dealer and want to show your price you need to make sure that you fill out the Wholesale Price field when adding a vehicle.  If you are using the K3 WebUpload Program, you must make sure that the field Cash Price is filled out in your CIADA Carolina Dealer Solutions software.  top
 

Can I have my vehicles upload automatically from my software?

Yes and no.  Since The CIADA Network is a part of CIADA Carolina Dealer Solutions we do have the technology in place to upload your vehicles from your Dealer Solutions to The Network.  This is the only Dealer Management Software with this capability.  Click on the link Dealer Home to download the K3 WebUpload program. 

For uploads from vendors other than CIADA Carolina Dealer Solutions, please contact us.  We will send you the instructions for third party vendor uploads. top

Is there a screen I can show my customer that doesn't list the wholesale price?

Click on the listing the customer is interested in.  Under Dealership Information on the left side of the screen, click on View in Customer Mode.  You can show your customer this screen or print it for them. top

Is there a phone number I can call for tech support?

For technical support problems, call 1-866-436-8949, available 9-5 pm EST. top


What happens at the end of my 30 day trial?

If you do not follow the instructions to cancel your account once your 30 day trial ends, you will continue with the Premium Membership Plan and the credit card that you used when registering on the Network will be billed monthly.

If you choose to cancel your account, you will no longer be a Premium Member but will still have access to log-in and Add Credits under the link  Dealer Home.  This will allow you to use the network by paying per day or per vehicle listing. top